Frequently Asked Questions

Your questions answered. From the craft behind our pieces to caring for them and everything in between, this is where you will find all the details about our materials, orders, shipping, and services.

Orders

Below are some of our common questions about orders

HOW CAN I TRACK MY ORDER?

Once your order ships, you will receive a confirmation email with a tracking link. You can also log into your account to check your order's progress at any time.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

Orders can only be modified or cancelled within a short window after placement. Please contact us as soon as possible.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can check out as a guest. Creating an account allows you to track orders more easily.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

WHAT SHIPPING OPTIONS ARE AVAILABLE?

We offer standard and express shipping options depending on your location.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to most international destinations.

WHAT IS YOUR RETURN POLICY?

Returns are accepted within a specified timeframe provided items are unworn and in original condition.