Scope
This Privacy Policy covers information collected through our website and related services, including when you browse, create an account (if available), place an order, subscribe to updates, or contact us.
Our website may include links to third-party platforms (for example, social media). We are not responsible for the privacy practices of those third parties. Please review their policies separately.
Information we collect
We collect information in three main ways: (1) information you provide, (2) information collected automatically when you use the site, and (3) information from service providers needed to complete your requests.
- Contact details such as name, email address, phone number, and shipping address.
- Order details such as items purchased, size preferences (where applicable), and delivery instructions.
- Account information (if you create an account) such as login credentials and saved addresses.
- Messages you send us through forms or email, including any attachments you choose to share.
- Device and browser information, operating system, and approximate location (based on IP address).
- Usage data such as pages viewed, time spent, clicks, and referring URLs.
- Log data for security and troubleshooting (for example, timestamps and error logs).
- Cookie identifiers and similar technologies (see Cookies and tracking below).
When you pay for an order, payment details are handled by third-party payment providers. We receive confirmation of payment status and limited details needed for accounting and fraud prevention. We do not store complete card numbers or card security codes on our servers.
Our contact forms may be protected by Google reCAPTCHA to prevent spam and abuse. Your use of reCAPTCHA is subject to Google's terms and privacy practices.
How we use information
We use personal information to operate our business, provide products and services, and improve your experience. Typical uses include:
- Processing orders, payments, shipping, returns, and exchanges.
- Sending order updates, invoices, delivery notifications, and customer support responses.
- Providing customer service, resolving issues, and responding to requests.
- Improving site performance, user experience, and product offerings.
- Preventing fraud, misuse, and protecting the security of our systems and customers.
- Complying with legal obligations, accounting rules, and enforcing our terms.
Legal bases may include performance of a contract (for example, fulfilling your order), legitimate interests (for example, security and improvement), and consent (for example, marketing emails where required).
International transfers
We may ship to customers in multiple regions. Some of our service providers may process information on servers located outside your country. Where required, we take steps designed to protect your information during transfers, such as contractual safeguards and security controls.
Data retention
We keep personal information only as long as necessary for the purposes described in this policy, including:
- Completing your orders and providing customer support.
- Maintaining records required for accounting, tax, and legal compliance.
- Resolving disputes and enforcing our agreements.
When information is no longer needed, we take steps to delete it or anonymize it.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is 100 percent secure.
Please help keep your account secure by using a strong password and not sharing login credentials.
Your choices and rights
Depending on your location and applicable law, you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of certain information.
- Withdraw consent where processing is based on consent.
- Object to certain processing or request restriction (in some cases).
- Request a copy of your information in a portable format (in some cases).
Email us at Shop@adornbysoc.com with your request and enough information to verify your identity. We may ask for additional details to protect your account and prevent unauthorized access.
Marketing preferences
If you subscribe to emails, you can opt out at any time by using the unsubscribe link in our messages or by contacting us. Even if you opt out of marketing, we may still send transactional messages such as order confirmations and delivery updates.
Children
Our website and products are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can take appropriate action.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and operational reasons. When we update it, we will revise the "Last updated" date at the top of this page.
Contact us
For privacy questions, requests, or complaints, contact:
- Email: Shop@adornbysoc.com
- Address: 605, Tower 11, Blueridge Hinjewadi phase 1, Pune (M.H.) 411057 India
Note: For order support, please include your order number and the email used at checkout.