Shipping
We offer standard and express shipping options depending on your location. Available methods, estimated delivery times, and charges are shown at checkout.
- Shipping rates are calculated based on destination and order details.
- Delivery estimates are shown at checkout and in shipment notifications.
- Delivery timelines may vary due to courier delays, weather, or local restrictions.
For a smooth delivery, double check your address, phone number, and email during checkout.
Processing time
Processing time is the time it takes to prepare your order before it ships. This may include verification, packaging, and hand-finishing checks.
- Most orders are processed quickly, but processing can take longer during sales or peak seasons.
- Once an order is handed to the courier, delivery timelines depend on the shipping method selected.
If you have a deadline (gift or travel), email us before placing the order and we will advise the best option.
Tracking
Once your order ships, you will receive a confirmation email with a tracking link. You can also check your order status through your account (if available).
- Tracking may take some time to update after dispatch.
- If tracking is not updating for 48 hours, email us and we will help.
Address changes
If you need to change your shipping address after placing an order, contact us as soon as possible. If the order has not shipped, we can usually update the address.
Once a package is in transit, address changes may not be possible. In that case, the courier may attempt delivery at the original address or hold the shipment for pickup.
International orders
We ship internationally to selected countries. If you are unsure whether we ship to your location, share your country and city with our support team and we will confirm availability.
- International orders may be subject to customs duties, taxes, or import fees set by your country.
- Any duties or taxes are typically the responsibility of the customer.
- International delivery times can vary due to customs processing.
Returns
Returns are accepted within a reasonable timeframe after delivery when items are unworn, unused, and in original condition with packaging (where applicable).
- Email Shop@adornbysoc.com with your order number and the item(s) you want to return.
- Tell us the reason for the return so we can support you better.
- We will share the next steps and return instructions.
Return shipping charges, if any, may be the responsibility of the customer unless the item is defective or the return is due to an error on our side.
Exchanges
If you prefer an exchange (size adjustment, alternative item, or finish), email us and we will try to help based on product availability.
- Exchanges are subject to stock availability and eligibility checks.
- We may recommend the fastest solution (exchange vs return and reorder).
Non returnable items
Some items may not be eligible for return or exchange due to hygiene, customization, or sale conditions. Common examples include:
- Earrings and piercing jewelry (hygiene reasons) unless defective on arrival.
- Customized or made to order items (including engraving).
- Items marked final sale or clearance.
- Items returned with signs of wear, damage, or missing original packaging.
Email us before placing the order and we will guide you on fit, sizing, and eligibility.
Refunds
If your return is approved, refunds are issued to the original payment method used at checkout. Timing depends on the payment provider and your bank.
- Refunds are typically initiated after the returned item passes inspection.
- Original shipping charges may not be refundable unless required by law or due to our error.
- If your payment was cash on delivery, we will coordinate a suitable refund method.
If you do not see the refund after your bank processing window, email us and we will assist.
Damaged or defective items
If your item arrives damaged or defective, contact us as soon as possible with clear photos and your order number. We will evaluate and offer a suitable resolution.
- Include photos of the item, packaging, and any visible damage.
- Do not discard packaging until the case is resolved.
- We may offer repair, replacement, or refund depending on the situation.
Cancellations
If you need to cancel or update an order, contact us immediately. If the order has not been shipped, we will do our best to accommodate the request.
Once an order is shipped, it cannot be canceled. In that case, you may request a return after delivery if the item is eligible.
Common questions
How do I know my order is confirmed
Do you ship internationally
How do I track my order
I need help with returns
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Contact
For shipping, returns, or order support, contact:
- Email: Shop@adornbysoc.com
- Address: 605, Tower 11, Blueridge Hinjewadi phase 1, Pune (M.H.) 411057 India
Include your order number and the email used at checkout for faster support.